![]() ![]() Now you’ll have to access the router’s settings page or admin panel. No luck? Your next step is to ensure that your network is operating properly, with a modem connected to the router via Ethernet cable and the router transmitting a strong wireless signal with an Internet connection. If you have access to either of these, give them a quick look before continuing on. This information could also be printed in the instruction manual or somewhere in the original box. Your first step should be to look at the router itself, as the MAC address could be listed on a sticker along with the default network name, default password, and IP address. Here are the steps to find a MAC address. For more networking help, check out these articles on understanding a guest network and how to ping a router. The process of how to find your Media Access Control address differs depending on the make and model of your router, though it is not as complicated as, say, learning how to disable NAT acceleration in your router. If new firmware is available, click Yes to update the firmware.With a device’s MAC address on hand, you can block it from the network entirely or allocate bandwidth restrictions.Click ADVANCED > Router Update > Check.After you regain access to your router, to prevent further login issues, make sure that your firmware is up to date:.After factory resetting your router, log in in to your router using the default user name and password.Your router’s admin user name, admin password, WiFi network name (SSID), WiFi password, and security settings return to factory settings.įollow these steps after you perform a factory reset: Note: After you perform a factory reset, any personalized router settings and configurations that you made are lost. For more information, see How do I perform a factory reset on my NETGEAR router?. If none of the above steps resolve your router access issues, perform a factory reset of the router.Power cycle your router, modem, and connected devices (including desktops, laptops, phones, tablets, game consoles).įor more information, see How do I power cycle my home network?.Disconnect from any additional Internet or VPN connections and only connect to your NETGEAR router. Note: If you are connected to multiple networks at the same time (wired, wireless, VPN, or a corporate connection), you might not be able to access your router’s web interface. Try using a different device (phone, tablet, laptop, desktop).For example, if you are connected to the 2.4 GHz wireless band, connect to the 5 GHz band. You can also try different wireless connections. If you’re using WiFi, try using a wired Ethernet connection.Try connecting to your router in a different way:. ![]()
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